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We only accept returns and offer exchanges for defective or damaged products. Unfortunately we cannot offer a refund or exchange on e-liquids that are NOT damaged or defective due to safety restrictions and the volatile nature of the product. All damaged or defective items must be reported within 48 hours of delivery.

Missing / Broken Items

All missing and broken items must be reported within 48 hours of delivery. All glass products are not covered under warranty unless the product arrived broken.

Wholesale Client Returns

Should you have a problem with an order you have received, please contact you appointed sale representative responsible for your account to get the issue resolved.

Non-returnable Items

  • Opened e-liquid

  • Tampered e-liquid bottles

Sale Items (if applicable)

Sale priced items cannot be refunded or exchanged.

Refunds or Exchange items (if applicable)

Vapour Artisans only replaces defective of damaged items. Defective products are entitled to a replacement only during the manufacturers warranty period and in accordance with the manufacturers warranty return policy. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).

Once we have received your item and inspected it, we shall notify you to let you know that we have received it. You will also be notified of the approval or rejection of your refund or exchange. If your refund or exchange is approved, your refund will be processed and credited to your credit card / orginal method of payment or a replacement will be sent out to in a certain amount of days.

Before shipping the product back to us, please make sure to email us at support@vapourartisans.com to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.

Returns will not be processed if the conditions of our Return Policy are not fully met.

Late or missing refunds or replacements

If you haven't received your refund or replacement item yet, please check your bank account and/or contact your credit card company, it may take some time for the refund to be officially posted. If you haven't received your replacement item yet, please check your tracking number provided, and/or contact the postal provider. If all of the above have been done, and you have still not received your refund or replacement item, please contact us at support@vapourartisans.com

We only accept returns and offer exchanges for defective or damaged products. Unfortunately we cannot offer a refund or exchange on e-liquids that are NOT damaged or defective due to safety restrictions and the volatile nature of the product. All damaged or defective items must be reported within 48 hours of delivery.

Missing / Broken Items

All missing and broken items must be reported within 48 hours of delivery. All glass products are not covered under warranty unless the product arrived broken.

Wholesale Client Returns

Should you have a problem with an order you have received, please contact you appointed sale representative responsible for your account to get the issue resolved.

Non-returnable Items

  • Opened e-liquid

  • Tampered e-liquid bottles

Sale Items (if applicable)

Sale priced items cannot be refunded or exchanged.

Refunds or Exchange items (if applicable)

Vapour Artisans only replaces defective of damaged items. Defective products are entitled to a replacement only during the manufacturers warranty period and in accordance with the manufacturers warranty return policy. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).

Once we have received your item and inspected it, we shall notify you to let you know that we have received it. You will also be notified of the approval or rejection of your refund or exchange. If your refund or exchange is approved, your refund will be processed and credited to your credit card / orginal method of payment or a replacement will be sent out to in a certain amount of days.

Before shipping the product back to us, please make sure to email us at support@vapourartisans.com to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.

Returns will not be processed if the conditions of our Return Policy are not fully met.

Late or missing refunds or replacements

If you haven't received your refund or replacement item yet, please check your bank account and/or contact your credit card company, it may take some time for the refund to be officially posted. If you haven't received your replacement item yet, please check your tracking number provided, and/or contact the postal provider. If all of the above have been done, and you have still not received your refund or replacement item, please contact us at support@vapourartisans.com

  VAPOUR ARTISANS  
  • Experienced & Knowledgeable Staff
  • Proudly Canadian
  • In Pursuit Of Vapour Perfection
  • Precision & Passion
  • Quality Vapour Liquid
  • Attention To Detail
  • Passion For Excellence
  • Continuous Improvement
  • Fair Pricing
  • 100% Authentic Hardware
  • Experienced & Knowledgeable Staff
 
VAPOUR ARTISANS
Quality Vapour Liquids & Authentic Hardware
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